Time to Make the Cut


Breaking up with your hairdresser is a painful process. It can even be as hard as ending things with a partner or long-term friend. You are riddled with so many questions and doubts. Some of the reasons you may be entertaining these conflicted feelings include leaving the salon feeling like a wounded animal when you should be feeling like Beyoncé; one bad hair day is not even reason for a breakup, but consistent dissatisfaction is not something you should be paying for. Another reason is when the stylist or hairdresser ignores what you want for their own agenda, like when you decide to have a big chop or transition back to natural, and all you keep hearing is how much “natural hair isn’t for everyone”. This doesn’t even make sense; how is something that grows naturally from your own scalp NOT meant for you?

Some stylists can’t handle certain hair textures or cuts and that is another point of separation. If you feel like your hair is under siege because they cannot be bothered, you need to run. Time management is another big contender: if you feel like you are always entangled in a musical chair resulting from overbooking clients or being rushed because they need to be somewhere else, constant cancellations, texting and being involved in other random activities during your appointment, then you definitely need to go. The beauty industry is, in fact, evolving and considering how much you pay to slay, you deserve a stylist and a salon that respects your time, hair and your money. So how do you make the cut?

Give Room for Improvement

When booking your next trip to the salon, tell your hairdresser that you have some issues that you would like to address, and request for some private time to do so after the appointment. (We don’t really want a wounded ego working on your head, do we?) During the meeting, be as specific as possible, sticking to the facts. If you felt that your hair colour was a fail, say so. If you felt rushed or harassed, say that too.

After this meeting, both of you can mutually agree on a progress report deadline of some sorts to access whether the relationship can be salvaged or not. Allow some room for improvement; speak up about the things you like and the things you don’t like. Everyone has off days, and any good hair stylist wants happy clients because they represent referrals and repeat business. If your meeting turns into an episode of a reality show called, I Wish I Kept My Mouth Shut, then it’s definitely time to go.

Keep It Together Girl…

If you are brave enough to switch stylists working in the same salon, resist the urge to trash talk your former one because no matter what you are promised, word will get back to them, resulting in needless animosity among all parties. The last thing you want is uncomfortable energy on your hair day. If you do move to another salon altogether, you may not badmouth the former salon either, but instead, use the opportunity to lay out what you liked and didn’t like without naming names.

Trust Yourself

It’s your hair, and no one could possibly know it better. Most of us struggle with confrontation, but service providers must be aware of customer satisfaction and strive for it. Don’t be mean about it; stick to the hair issue and don’t attack them as people. If they get upset, try to hear them out without overreacting. Just don’t disappear from a regular; there is nothing more awkward than running to them under the hood of someone else’s dryer after texting them that you have moved to another country and will not be coming back!

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